Shipping Policy
At My Store, we understand the importance of timely and reliable shipping when it comes to your wedding accessories and table runners. That's why we have implemented a comprehensive shipping policy to ensure a smooth and efficient delivery process for our valued customers.
1. Shipping Methods: We offer a variety of shipping methods to cater to your specific needs. Whether you require expedited shipping or standard delivery, we have options available to suit your preferences.
2. Processing Time: Once your order is placed, our dedicated team works diligently to process and prepare your items for shipment. Please allow 1-2 business days for processing before your order is dispatched.
3. Shipping Time: The shipping time will vary depending on your location and the shipping method chosen. We partner with reputable shipping carriers to ensure your package arrives in a timely manner. Estimated shipping times will be provided at the time of checkout.
4. Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination. The exact shipping cost will be displayed during the checkout process, allowing you to review and confirm before completing your purchase.
5. Tracking Information: Once your order has been shipped, we will provide you with a tracking number. This allows you to monitor the progress of your package and estimate its arrival date. You can easily track your order by entering the tracking number on our website or the carrier's website.
6. International Shipping: We are pleased to offer international shipping to customers around the world. However, please note that additional customs fees, taxes, or duties may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the shipping cost.
7. Shipping Restrictions: While we strive to deliver our products to customers worldwide, there may be certain locations or countries where shipping is not available due to logistical constraints or legal restrictions. If you encounter any issues during the checkout process, please contact our customer support team for assistance.
8. Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please reach out to our customer support team immediately. We will work closely with the shipping carrier to resolve the issue and ensure a satisfactory outcome for you.
9. Change of Shipping Address: If you need to change the shipping address after placing your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.
10. Customer Satisfaction: Your satisfaction is our top priority. If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our friendly customer support team. We are here to assist you and ensure a seamless shopping experience.
At My Store, we are committed to providing exceptional products and services, and our shipping policy is designed to uphold that commitment. Shop with confidence knowing that your wedding accessories and table runners will be delivered to you in a timely and efficient manner.